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    Do We Accept Returns? 

    Of course! You must complete the RETURNS FORM and include it in your return. Read through the form's instructions to verify your order can be returned. Returns must be sent back within 7 days of delivery with all tags, bags, and boxing if applicable. If 30 days have gone by since receiving your item then, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping fees are non-refundable. A 15% restocking fee is required for items returned for a refund.

    Non-returnable items:

     Used product

     Damaged Product

    To complete your return, we require a receipt or proof of purchase or your order confirmation. Please do not send your purchase back without including the RETURNS FORM as it will be rejected.

     

    Please ship returns to:

    Starry Night Halos

    ATTN: Returns

    8745 Gary Burns Dr, Ste 160

    Frisco, TX 75034

    Return Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.